FREQUENTLY ASKED QUESTIONS

WHAT IF MY BODY BUTTER ARRIVES MELTED?

Our body butters are made without synthetic stabilizers and are heat-sensitive. Melting may occur during transit. This does not affect quality. To restore, refrigerate for 20–30 minutes until solid, then return to room temperature.

DO YOU ACCEPT RETURNS OR EXCHANGES?

All sales are final due to the nature of our products. We do not accept returns or exchanges on opened or used items. If your order arrives damaged or incorrect, contact us within 3 days with photos and we’ll make it right.

HOW LONG DOES SHIPPING TAKE?

Orders are processed within 2–5 business days. Shipping typically takes 2–5 business days after dispatch.

HOW DO I KNOW WHICH SCENT TO CHOOSE?

Each collection is designed with a specific feel:

SOLACE — soft, calming, comforting

EMBER — warm, grounded, masculine

CALLISTA ROSE — soft, feminine, radiant

ELEMENTS — fragrance-free, gentle

ARE YOUR PRODUCTS SAFE FOR SENSITIVE SKIN?

We offer fragrance-free options in our ELEMENTS line. We always recommend reviewing ingredients and performing a patch test before full use.

WHY DOES THE TEXTURE SOMETIMES CHANGE?

Because we avoid synthetic stabilizers, natural texture changes can occur with temperature shifts. This is normal and does not affect performance.

HOW CAN I CONTACT YOU?

Email: CampRoseSkincare@gmail.com

Instagram: @camproseskincare (DM for fastest response)

DO YOU OFFER BUNDLES OR DISCOUNTS?

Yes! We offer bundle pricing so you can save when purchasing multiple products.

CAN I ORDER BEFORE EVERYTHING IS ON THE WEBSITE?

Yes — you can DM us anytime to place an order while we continue building out the website.

Thank you for supporting handcrafted skincare made with intention 🤍

Camp Rosé Skincare